Refund Policy

Refund Policy

Returns

 

• To complete your return, we require a      receipt or proof of purchase.
• Additional non-returnable items:
  • Gift cards
• Several types of goods are exempt from      being returned. Perishable goods such pillow, mattress, fabric sofa sets      cannot be returned. We also do not accept products that are intimate or      sanitary goods, hazardous materials, or flammable liquids or gasses.
• To be eligible for a return, your item      must be unused and in the same condition that you received it. It must      also be in the original packaging.
• Our policy lasts 30 days. If 30 days have      gone by since your purchase, unfortunately,we can’t offer you a refund or      exchange.
• There are certain situations where only      partial refunds are granted: (if applicable)
  • Items with obvious signs of use.
  • Any item not in its original       condition is damaged or missing parts for reasons not due to our       error.
  • Any item that is returned more than 30       days after delivery

 

Refunds (if applicable)

 

• Once your return is received and      inspected, we will send you an email to notify you that we have received      your returned item. We will also notify you of the approval or rejection      of your refund.
• If you are approved, then your refund      will be processed, and a credit will automatically be applied to your      credit card or original method of payment, within a certain amount of      days.

 

Late or missing refunds (if applicable)

 

• If you haven’t received a refund yet,      first check your bank account again.
• Then contact your credit card company, it      may take some time before your refund is officially posted.
• Next contact your bank. There is often      some processing time before a refund is posted.
• If you’ve done all of this and you still      have not received your refund yet, please contact us at info@sheesham.in .

 

Sale items (if applicable)

 

• Only regular priced items may be      refunded,unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

 

• We only replace items if they are      defective or damaged.  If you need to exchange it for the same item,      send us an email at info@sheesham.in and send your item      to- A/86, Tapovan Vihar, Lal Kothi-302015.

 

Gifts

 

• If the item was marked as a gift when      purchased and shipped directly to you, you’ll receive a gift credit for      the value of your return. Once the returned item is received, a gift      certificate will be mailed to you.
• If the item wasn’t marked as a gift when      purchased, or the gift giver had the order shipped to themselves to give      to you later, we will send a refund to the gift giver and he will find out      about your return.

 

Shipping

 

• To return your product, you should mail      your product to: A/86, Tapovan Vihar, Lal Kothi-302015.
• You will be responsible for paying for      your own shipping costs for returning your item. Shipping costs are      non-refundable. If you receive a refund, the cost of return shipping will      be deducted from your refund.
• Depending on where you live, the time it      may take for your exchanged product to reach you may vary.
• If you are shipping an item over 7500 INR,      you should consider using a trackable shipping service or purchasing      shipping insurance. We don’t guarantee that we will receive your returned      item.